1. Limits to Confidentiality:

There are exceptions where confidentiality may be breached, particularly when there is a risk to the client or others. This could involve situations where there is a risk of harm, including self-harm or harm to others.

2. Third-Party Referrals:

Clients referred to this service by a third party (another individual or organisation) may have their information shared with that referring party. This could be for coordination of care, reporting progress, or other related purposes.

3. Client’s Choice in Information Sharing:

Clients have the option to prevent their information from being shared with the third party who referred them. They need to explicitly inform their counsellor if they wish to keep their information confidential from the referring party.

Other Terms and Conditions

Request in Writing: To request attendance records or case notes, individuals typically need to submit a written request. This request can be in the form of a letter, email, or a specific request form provided by the organisation or service provider.

Third-Party Consent: Generally, third parties (such as family members, friends, or other organisations) cannot request personal information or records about an individual without that individual’s explicit consent. This ensures that individuals have control over who accesses their personal information.

Client Consent: If you are the client and wish to access your own attendance records or case notes, you may need to provide your written consent for the release of this information. This ensures compliance with privacy regulations and maintains the confidentiality of your records.

Specific Processes: Different organisations or service providers might have specific procedures for handling requests for attendance records or case notes. It’s important to follow the instructions provided by the organisation to ensure your request is properly handled.

Privacy and Confidentiality: The process of requesting attendance records or case notes is designed to respect individuals’ privacy and confidentiality. Organisations are legally obligated to handle personal information in a secure and responsible manner.

Timelines and Fees: There might be specific timelines for processing requests and potential fees associated with retrieving and providing the requested information. These details can vary based on the organisation and applicable regulations.